Marketing to Casino Patrons

Casino is a type of gambling establishment offering games such as blackjack, poker, and slot machines. These games typically have a high house edge and require some skill to play. Many casinos offer additional entertainment and dining options to increase the customer’s overall experience.

The largest casino in Europe is the Casino Lisboa, with more than 165,000 square feet of gaming space. In North America, the Caesars Palace has the most total gaming space, but this does not include the hotel rooms or other non-gaming areas.

Some casinos use a “Friedman-esque” design, with tightly-packed games and purposefully obscured exits to encourage players to stay longer. More modern casinos are moving toward a more open layout and embracing digital media to appeal to younger customers. Video screens can enhance table games, provide sports betting in states where it is legalized, and more.

Marketing to Casino patrons requires a deeper understanding of their true motivations and needs. This is often achieved by using the “jobs to be done” framework, which describes the tasks that a potential customer is trying to accomplish in your venue. For example, a group of women may be attending your casino for a bachelorette party. They are “hiring” you to provide a fun and relaxing time with a great mix of entertainment, gaming, and food.

Consumers trust each other more than they do marketers, which is why positive reviews and testimonials are important for a casino website. Displaying these on the home page of a site is a great way to generate traffic and build trust.